Inbound Call Center Representative Job at Garnet River, Getzville, NY

cFgyZlBhN1gvMkpPTXhOOTQ4R3BQS2NVelE9PQ==
  • Garnet River
  • Getzville, NY

Job Description

Job Description

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find technical talent.

Job description

We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY. A hybrid schedule will be available once you are meeting attendance and performance metrics.

Essential Job Duties & Responsibilities:

  • Answers all incoming fare media phone calls from customers.
  • Processes all fax and email inquiries.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures, and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answers all inquiries related to fare media.
  • Initiates outbound calls as needed.

Minimum Job Requirements:

  • High school degree, or equivalent, 1-3 years’ experience in a Customer Service/Call Center.
  • Some college coursework preferred.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Must excel in a fast-paced environment.
  • Able to work and respond in a high-volume situation.
  • Willing to work extended hours.
  • Ability to type 40 plus words per minute (WPM).
  • Proficient in Microsoft Office

Pay Rate: $17/hour

At Garnet River, we care about our employees. We strongly believe in work/family balance. Our robust employee benefits package includes: a competitive salary, paid vacation, sick time and holidays, health insurance (including dental and vision), 401(k) and life insurance.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Job Tags

Work at office,

Similar Jobs

Novastar Prep Tutoring

Tutor Online- All Subjects Needed! Job at Novastar Prep Tutoring

Are you passionate about making a difference in students lives? Novastar Prep is seeking dedicated part-time tutors to join our team. Whether you're an experienced educator or someone with a strong academic background, this is your opportunity to work 1:1 with students...

Critter Visits

Pet sitter - Dog walker Job at Critter Visits

 ...Job Description Job Description Looking for a paws-itively exciting opportunity? Join our Critter Visits team as a Part-Time Pet Sitter and Dog Walker in Franklin, Bellingham, Medway, Milford, and Holliston, MA, where flexibility meets fun! Imagine spending your day... 

Cargill

Technician Ross Job at Cargill

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargills protein and salt business, where...

Senior Suites Of Urbandale

Housekeeper/Maid Job at Senior Suites Of Urbandale

 ...pride in the cleanliness of our community and individual living areas. Job Details: We are currently in need of a part-time Housekeeper to be a part of our family and to assist with keeping our building clean and disinfected. Every other weekend is required.... 

Altom Transport, Inc

Local Driver - CDL A - Tanker Driver Job at Altom Transport, Inc

 ...Endorsement (N) Required Hazmat Endorsement (H) Preferred (must obtain within 90 days of hire; assistance available) TWIC Card Preferred (or must obtain after hire) Minimum 1 year of verifiable tanker driving experience At least 23 years of age...